Return & Refund Policy

Effective Date: 4 October 2026

Thank you for purchasing from JNV Test Series (jnvtestseries.com).

All products available on our website are digital products, including online test series, PDF test papers, study materials, notes, and other downloadable educational resources. No physical products are shipped.

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1. Digital Products – No Physical Returns

Since our products are delivered digitally, physical returns or exchanges are not applicable.

Once a digital product has been successfully delivered or accessed, refunds are generally not available simply due to a change of mind, accidental purchase, or failure to use the purchased material.

Please carefully check the product description, language/medium, package details, subjects, number of tests, and included features before completing your purchase.

2. When a Refund May Be Provided

We will consider a refund or suitable resolution in the following circumstances:

• You were charged for a product but did not receive access or the download link.
• The purchased digital files are corrupted or technically unusable.
• A significant technical issue prevents you from accessing or using the purchased content and we are unable to resolve the issue.
• The product delivered is substantially different from what was described on the product page.
• You were charged more than once for the same order due to a duplicate payment.
• Any other situation where a refund is required under applicable consumer protection laws.

Where appropriate, we may first attempt to resolve the issue by providing a working download link, replacing a defective file, restoring access, correcting access issues, or providing missing content.

3. Incorrect Product or Language Purchased

Customers are responsible for selecting the correct product, examination, language/medium, and package before completing payment.

For example, if you purchase the Hindi Medium test series but intended to purchase the English Medium test series, a refund or exchange is not guaranteed, particularly after the digital content has been accessed or downloaded.

If you have selected the wrong product, please contact us before accessing or downloading the product. We will review the request based on the circumstances.

4. Refund Request Period

For technical problems, missing files, duplicate payments, or products that are materially different from their description, please contact us within 7 days of purchase.

Requests received after this period may be considered at our discretion, depending on the circumstances.

5. How to Request a Refund

To request a refund or report a problem, please provide:

• Order number
• Name used for the purchase
• Email address used during checkout
• Product purchased
• Description of the issue
• Screenshot or other relevant information, if applicable

6. Refund Processing

If your refund request is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

7. Duplicate Payments

If you have accidentally made the same payment more than once for the same product, please contact us immediately.

After verification, the duplicate payment will be reviewed for a refund.

8. Promotional Offers

Products purchased during promotional offers, discounts, or special pricing remain subject to this Return & Refund Policy.

A promotional price does not by itself create a separate refund entitlement.

9. Access Problems

If you have paid successfully but cannot access your purchased material, please contact us first.

We will make reasonable efforts to restore access or provide the required files.

10. Contact Us

We aim to resolve genuine technical and payment-related issues as quickly as possible and provide a smooth experience for our customers.